Shipping policy

Thank you for choosing Frabbie Co.! We are committed to providing you with a seamless shopping experience, combining style, affordability, and reliable service. Please review the following information regarding our shipping and delivery policies:

 

Shipping Methods and Timelines:

We offer free shipping for delivery. Orders are typically processed within 2–5 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information. Delivery times vary depending on your location and selected shipping method.

Average delivery times:

- UK: 5–12 business days
- South Africa: 8–15 business days
- EU/International: 7–20 business days

Shipping Costs:

We’re delighted to offer FREE shipping across the UK on all products — no hidden fees, no surprises at checkout. Shipping costs are calculated automatically at checkout based on your delivery location for international orders. We regularly run shipping promotions and aim to provide the most competitive rates available for all regions.

International Shipping:

We offer international shipping to most countries including the UK, South Africa, European Union countries, United States, Canada, Australia, and more.
Please note that international orders may be subject to local customs duties or import taxes, which are the responsibility of the customer. Frabbie Co. is not liable for any delays caused by customs processing.

Delivery Delays:

While we strive to deliver your order on time, delivery delays may occasionally occur due to weather disruptions, customs delays, or courier backlogs. If your parcel hasn’t arrived within 25 business days from dispatch, please reach out to us at frabbiecoonline@gmail.com and we will investigate and assist accordingly.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your parcel through our courier partners. If you need assistance tracking your order, feel free to contact our support team.

Shipping Restrictions:

We do not ship to P.O. boxes or military addresses (APO/FPO). Some large or regulated items may be restricted from shipping to certain regions or countries. Please refer to individual product pages for specific shipping eligibility.

Returns and Exchanges:

For information about returns and exchanges, please visit our Returns Policy. Please note that we only accept returns on unused, unopened items. Due to the personal nature of skincare and beauty products, returns are not accepted unless the product arrives damaged or incorrect.

Contact Us:

If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out to our support team at:
📧 Email: frabbiecoonline@gmail.com
We aim to respond within 1–2 business days.